Returns & Refunds

Return Request Window

Contact us within 14 calendar days of the carrier recording delivery to start a return. A return is not authorized until our support team confirms eligibility and sends instructions — packages sent without authorization may be refused.

Eligible Returns

To qualify, the cylinder and its retail packaging must be unopened, unused, undamaged, and resalable, with the original seal, labels, accessories, and proof of purchase intact. The return must also follow every carrier rule that applies to pressurized products — never mail a cylinder through a service that is not authorized to carry it.

Items We Cannot Accept

• Products that have been opened, connected, discharged, partially used, refilled, altered, or tampered with.
• Products with a damaged valve, a missing safety seal, or signs of misuse or improper storage.
• Returns requested after the 14-day window.
• Items marked final sale at checkout, except where the law requires otherwise.
• Return shipments sent through a carrier or service not authorized to transport the product.

Damaged, Leaking, Incorrect, or Missing Items

Inspect every delivery promptly. Do not connect or use a cylinder that arrives damaged, leaking, unusually warm, corroded, or with a compromised valve — move it away from heat and ignition sources, and call local emergency services if there is immediate danger. For order support, email us within 48 hours of delivery with the order number and clear photos of the shipping label, packaging, and the affected item; we will review and respond with next steps.

Return Shipping and Inspection

Unless the return stems from our shipping error or a verified defect, the customer covers authorized return transportation. Original shipping charges are not refunded, and every returned product is inspected before a refund is approved. Products that do not match the authorized condition may be rejected and handled as the applicable rules allow.

Refund Timing

Approved refunds go back to the original payment method. We normally submit an approved refund within 5 business days after inspection; your bank or card issuer may need more time to post it. Card purchases are not refunded in cash.

Order Cancellation

Tell us as early as possible if you need to cancel. We will try to stop processing, but once an order enters fulfillment or is handed to a carrier a cancellation is no longer guaranteed — if it cannot be stopped, the return terms above apply.

How to Request Help

Email info@ncgwhip.com with your order number, the item involved, the reason for the request, and photos where they help. You can also use the contact page.